Payment Methods

Everything on this platform is priced, charged and refunded in United States dollars. Amounts are held as exact whole cents throughout, so a total never drifts by rounding between the catalog, the order and the ledger.

If your bank converts from another currency, the rate and any conversion fee are set by your bank, not by us, and the amount that leaves your account may differ slightly from the order total.

Card payment

Handled by our payment provider on its own hosted page. Card payments are not switched on yet — until they are, write to us and we will arrange the payment or credit your wallet manually.

Merchant wallet

A prepaid balance held on Merchant and Elite accounts and used to pay for orders, including prepaid orders placed on a customer's behalf.

Net terms

An agreed credit line on Elite accounts, drawn only when you choose credit as the payment source for an order. The limit is a ceiling we agree with you, not an automatic facility.

Bank transfer

Available for larger orders and wallet top-ups, arranged with us directly. Goods are dispatched once funds have cleared.

Payment must come from the account holder or the business named on the order. We do not accept payment from an unrelated third party, and we do not accept cash.

When card payments are live, the card is entered on the payment provider's own hosted page. Full card numbers never reach our servers and are never stored by us. What we keep is the amount, the currency, the purpose, the status and the provider's reference for the attempt.

We never ask for a card number, a security code or a full bank credential by email, by chat or over the phone. Anyone who does is not us.

A wallet is a prepaid balance for orders on this platform. It is not a bank account, it earns no interest, and it cannot be sent to a third party.

Every movement — top-up, order charge, refund, adjustment, credit drawn and credit repaid — is written to a ledger together with the balance that resulted from it. The two are written in one locked transaction, so a balance can never disagree with its own history.

Every movement also carries an idempotency key. Retrying a top-up or a cancelled order returns the original result rather than moving money twice.

Top-ups have a minimum of {minTopUp} and a maximum of {maxTopUp} each. An unused balance stays yours; write to us if you want it returned.

Buyer and Merchant accounts have a minimum order value of {minOrder}. Elite accounts have no minimum order value.

Minimum order value is separate from a product's minimum order quantity, which is set per product and reduced or waived by your tier.

Paid tiers are billed monthly or annually, in advance, for the period you selected, and renew until cancelled. The annual price is lower than twelve monthly payments; the membership page shows both figures side by side.

Membership fees are separate from order payments and are not drawn from your wallet balance. They are not pro-rated when a membership is cancelled part way through a period.

If a membership payment fails, the account moves to a past-due state. Wholesale pricing, prepaid ordering and API access follow the tier only while the membership is active.

When a merchant orders on a customer's behalf, the merchant pays in full at the moment the order is created. The recipient opens a claim link that shows an amount due of zero and names the business that paid.

A recipient is never asked for payment on a prepaid claim page. If a page reached from a claim link asks you for card details, it is not ours — close it and write to us.

An order is not confirmed until its payment has cleared. A payment that is pending holds the order rather than dispatching it, and a payment that fails leaves the order unpaid — nothing is dispatched on an unpaid order.

Where a wallet balance does not cover an order, the order is rejected before anything is charged. Nothing is partially taken.

Where a credit-funded order would exceed the agreed limit, it is rejected in the same way.

A refund returns to the source the payment came from: a card payment to the same card, a wallet-funded order to the same wallet, a credit-funded order against the same credit line. Cancelling an unclaimed prepaid order refunds it automatically.

Refund eligibility is governed by the returns and refunds policy. Customs duties and import taxes are paid to the destination's authorities and cannot be refunded by us.

We screen payments for fraud and may hold an order while we check it. Where a payment is reversed after goods have shipped, the amount becomes immediately due and the account is suspended until it is settled.

If something looks wrong on your account, write to us before raising a chargeback. A chargeback on a delivered wholesale order is slow, and it stops us from resolving the underlying problem.

Every order produces its own documents from the order record itself, so what is on the invoice and what is in your account are the same numbers. Invoices, payment records and wallet ledger entries stay available in your account.

Where your customs authority needs a document in a particular form, ask us and we will issue it. We will not issue a document that misstates the value, the description or the origin of the goods.